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Our Frequently Asked Questions

What is Table Magic and why is it so revolutionary?

Table Magic is South Africa’s first restaurant search, review and instant booking site. No need to make a phone call, no need to wait patiently for a restaurant to reply to your request, with just one tap of a mouse button you can have a confirmed booking at your chosen restaurant. Better still, the service is free.

How do I find a restaurant to dine at?

Part of our philosophy here at Table Magic is not just to facilitate your bookings at your favourite restaurant, but also to really help you find the perfect dining venue for whatever evening or day you are planning. We provide a number of really simple but powerful “Restaurant Discovery” mechanisms that are designed to help you find exactly what you are in the mood for.

You’ll see at the top of every page, there is a big search field labelled “Book Now”. We call this our “Book Now Search“, as its designed to be the simplest and quickest way for you to find the restaurant you are looking for!

We also provide a top notch ‘advanced search’ facility which you will see at the top of the homepage and when you visit the restaurants section. This search allows you to be more specific in your requirements, as well as doing tailor made searches along the lines of finding “Special Offers“, finding and exploring our “Top Rated” restaurants, looking for locations that are “Best Suited” for a particular purpose, or even just search and explore our latest restaurant additions!

Plans have changed! How do I change or cancel my booking?

When you make a booking, you will get an email confirmation that will have a link you can follow to change or cancel your booking. You will also receive a reminder email on the day of your booking and this too will have a link to change or cancel your booking and a phone number so you can call them direct. It is important that you honour your booking… every booking which is made and not fulfilled is detrimental to the Table Magic community and we ask that you bear this in mind when making bookings. 3 unfulfilled bookings will result in you being banished from the Table Magic community! So please ensure this doesn’t happen.

What is your cancellation policy?

Last minute cancellations damage our restaurant relations and we ask that you cancel a booking no less than 30 minutes before the booking time to avoid no show status. You can either cancel your reservation online or call the restaurant directly. This information can be found in your booking confirmation email as well.

Why did your site say no tables were available but when I called the restaurant they could fit me in?

Table Magic works on an allocation process with our restaurant partners. Once the table allocation they have given us is full, they can’t guarantee that our users will have a table so we can’t confirm your booking. This is obviously an automated process so if you call them they might just be able to squeeze you in!

How do I unsubscribe to the newsletter?

By clicking the ‘Unsubscribe’ link which is in every newsletter we send you.

Why am I not receiving the newsletter and my confirmation emails?

Some email programmes and Internet Service Providers can mistake these important emails for Junk! In order to ensure this doesn’t happen just add xxx@tablemagic.co.za to your address book and your Table Magic emails will once again be directed to your inbox.

How do I make a booking?

It is so easy! Either type the name or location of the restaurant in the ‘Book Now’ box at the top of the webpage, or go through the search process to discover a restaurant that meets your requirements. From the Search Results page, you can click the ‘Book Now’ button or from the Restaurant Listings page you can fill in the booking details and submit the booking. Simple!

Why isn’t my review on the website?

All reviews written need to be read and processed by our team, so there might be a slight delay in putting them up on the site. We understand that everyone’s experiences are subjective, but unjustifiably critical and damaging reviews will be shared with the restaurant for feedback before being published. We want to provide an honest and accurate picture of each restaurant and we ask for your support in doing this. All reviews must adhere to our reviews policy.

How do I sign up my restaurant?

Please fill in the online registration by clicking here or email signmeup@tablemagic.co.za You don’t need any software or technical requirements, you just need to allocate us as many covers as you wish to fill every night. Enquire for further information!

For all other questions please email us! info@tablemagic.co.za

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